BestWeb Spam Filter Frequently Asked Questions

Table Of Contents

What is the Spam and Virus Filtering System?

This is the system we use to catch and filter spam and other unwanted Emails before they are delivered to your mailbox. Everyone has access to their own filtering page which allows them to modify a few options about how it handles their individual Email. It can be a very useful tool for reducing the amount of spam that arrives in your inbox, if used regularly.

Where can I access the Spam and Virus Filtering page?

To access this page, go to www.bestweb.net and click on the Spam and Virus Filtering link. You will be greeted with a login page asking for your Email address and password. Use your full Email address, such as example@bestweb.net, in the Email address box. Then use your standard Email password to login.

What is the interface like for BestWeb's Spam and Virus Filter?

When logged in, you will be faced with the statistics page showing information about the Email you have received. When you use the filter frequently, this page will give you an idea about how much spam and ham (good messages) you are receiving and whether or not it is being caught by us. Along the left side of the page will be a number of icons to click for different features.

How do I control the settings for how mail is handled by BestWeb's Spam and Virus Filter?

The settings button will let you access your options. When you click this button, you will be given some basic global settings and a list of Email addresses you control (which should only be one Email address). To get into specific settings for your Email address, just click on it on the list. In here, you can change what score you want to set the threshold between spam and ham (good Email). It defaults to 5. The lower the number, the better the score as far as the spam system goes. You can also control whether or not spam messsages are even delivered to your mailbox, or possibly even completely removed by the system.

What is the whitelist/blacklist?

Whitelist and blacklist are lists of Email addresses that you want the system to treat in a special manner, no matter how their spam scores would be. Any Email address on your whitelist will have all its mail automatically delivered to your inbox without going through any of the filters. Blacklist works the same way, except that it destroys any message from the address.

What is the quarantine area?

The quarantine area is where you can look over all messages blocked by the filter, if you set it to quarantine spam in the settings. This is also the area where you can save any messages that were blocked as spam by mistake. It is a good idea to check in here on a regular basis to make sure you are not blocking anything important.

What is the report spam area?

This area is where you can help teach the system about spam messages that the filter did not catch. It will also get a feel for what types of messages you want to keep.

How does the spam/ham marking system work?

When you click a link in your quarantine or report spam areas, it will list all the messages for that area and give you the option to mark as Spam, Ham, or Delete. It will default to whatever area you are in currently (e.g., Spam in quarantine) and let you change either the full list or on a per message basis. For all spam messages, you should mark them as spam so the system processes them and tries to learn to block them in the future. If a message is in quarantine, but should be delivered, mark it as Ham and it will then be delivered right away. All messages that should be in your inbox should get marked as ham so the system doesn't try to learn them as spam. Delete will remove the message from the list without any processing being done at all. Using delete is not recomended, as it will not hlp the system learn about the types of mesages that you want to block and the types of messages that you want to receive.

What is ham?

Good, non-spam email, that you actually want to receive. Ham is the opposite of Spam.


If you have any questions, please contact our Technical Support Team:

support@bestweb.net 1-877-777-2932