Does someone read personal e-mails?
No. All e-mail processing is done through automated filters, in milliseconds. In the event a "suspicious" e-mail is discovered, it will be directed to your private Message Center pending your review.
What are Message Center filter categories?
In addition to the Bulk Mail default filter category, you can also select:
- Sexually Explicit - Block inappropriate sexually oriented messages.
- Get Rich Quick - Block the moneymaking offers and high-risk investments messages.
- Racially Insensitive - Block offensive messages about sex, creed, religion, and race.
- Special Offers - Block annoying advertisements.
What is Filter Sensitivity?
Filter Sensitivity determines how aggressive the filters are in capturing suspect e-mail. The settings are Lenient, Moderate, and Aggressive. Lenient will capture less suspect e-mail, while aggressive will capture more.
What is the Approved Senders list?
Entering specific e-mail addresses or entire domains to the Approved Senders list will allow these to override your spam mail filters and allow that e-mail to flow directly to your inbox.
What is the Blocked Senders list?
Entering specific e-mail addresses or entire domains will prevent ALL messages from those listed from being delivered to your inbox and will be detained in your Message Center.
What if I want to receive spam e-mail?
You can turn the Spam E-mail Assistant off at anytime by simply logging in to your Message Center, and turning OFF the Junk E-mail toggle switch on the Junk E-mail page.
However, if too much legitimate e-mail is being detained, first try setting "Filter Sensitivity" to moderate or lenient and/or uncheck any "Filter Categories" that are unwanted. It also helps to explicitly list certain e-mail addresses to allow their messages through the filters, regardless of content. Do this by entering valid addresses in the Approved Senders field.
How often is e-mail deleted from the Message Center?
Email messages are generally kept in the Message Center for up to fourteen days following the receipt of the message (though BestWeb does not guarantee that they will remain in the Message Center for more than a couple of days) -- this includes any messages that have been moved to your "Trash Folder". After this period of time from first receipt, messages will be deleted.
What if I receive spam, what should I do with it?
If spam e-mail reaches your inbox, you can simply delete the message. You can also visit the Message Center and add the sender's address to your "Blocked Senders" list if it appears to be a repeat offender, preventing that sender from reaching the inbox again. It might also be useful to try increasing the sensitivity level in the configuration or turn on specific filter categories.
What if legitimate e-mail is quarantined in your Message Center?
Unfortunately, some legitimate e-mail may be erroneously directed to your Message Center. This is due to the subjective nature of e-mail messages and what could possibly be considered spam e-mail. If a significant amount of valid e-mail is being misdirected to the Message Center, you should build a list of approved senders, thereby minimizing the possibility of detaining a valid e-mail in the future.
Also, from the Message Center, click "deliver" for any legitimate e-mail. You will be prompted to add the sender to the "Approved Sender" list. This is the easiest way to improve your filter accuracy. You may also manually build your approved senders list by visiting your spam e-mail settings.
Does the Spam Mail Assistant watch for obscene language and other questionable content?
The Spam E-mail Assistant is tuned for identifying unsolicited commercial e-mail (UCE), otherwise known as spam or spam e-mail. This is somewhat different than filtering specifically for content, like most e-mail filtering. For example, a friend sends a joke containing obscenities. This originates from a known source, whereas a message of unknown origin containing obscenities that refers to a pornography site WOULD likely be directed to the Message Center.
Does the Spam Mail Assistant watch for e-mail only written in English?
Yes, at this time English is the only language supported.
How do I set up Spam E-mail filters?
- Log into your Message Center and click on the “Junk E-mail” link at the top
- Make sure that the 'ON' button is activated by clicking on it. The button will become green when it is on.
- Select 'Filter Categories' and decide what type of filtering you would like to have take place.
- Always 'Save Changes' to save or 'Cancel' to cancel and begin again.
- Also check 'Filter Sensitivity' to determine how aggressive you want your filters.
- Add friends, family, and acquaintances to your 'Approved Senders' list and make entries to the 'Blocked Senders' list.
