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Do you still have questions? Our
tech support is available 24 hours a day, seven days a week
at 1-877-777-BWEB. You can also E-mail us and receive a prompt
response at support@bestweb.net.
Do you have a question you think
we should add to our FAQ? E-mail suggestions to webmaster@bestweb.net.
What is my E-mail address?
When you signed up with BestWeb,
you set up a username with us such as 'john1234'. Your E-mail
address will be:
username@bestweb.net
(i.e. john1234@bestweb.net)
Do you have a POP server?
Yes. Our POP3 server is: pop.bestweb.net
Do you have an SMTP server?
Yes. Our SMTP server is: smtp.bestweb.net
Do you have an IMAP server?
Yes. Our IMAP server is: imap.bestweb.net
What's the difference between POP, SMTP and IMAP?
SMTP is a protocol used for outgoing
E-mail. POP and IMAP are both protocols used for incoming E-mail.
The POP protocol is a less advanced way of retrieving E-mail
that requires you download each message onto your computer in
its entirety. The IMAP protocol allows you to view the headers,
delete messages, or perform other actions before the entire
messages are actually downloaded. The IMAP protocol also supports
multiple mailboxes stored on our server.
What's my POP account/username?
This depends on what E-mail program
you are using. For most programs, your POP account or username
is simply your BestWeb username. If you are using the Eudora
E-mail program, however, your POP account will be: username@pop.bestweb.net.
Note that it is important you enter your username/pop account
in all lower case letters.
How can I forward my E-mail to another address?
Login to your shell account by
telneting to shell.bestweb.net. Use pico or another text editor
to create a file called .forward in your home directory and
put the E-mail address you would like to forward your mail to
in that address. If you would also like to keep a copy of your
messages on our mail server, add a second line like this:
\username (Replacing
"username" with your BestWeb username).
How can I create an auto-responder?
Note: this can only be done for @bestweb.net email accounts.
In order to set this up, e-mail BestWeb Support with
the following three pieces of information:
The date that you wish the service to start
The date that you wish the service to end
The message that you wish people to receive as a response.
If you would like to set up the
auto-responder yourself, follow these steps:
1. Telnet to your shell account
on shell.bestweb.net.
2. Use pico or another text editor to edit the file .vacation.msg
This is the message that people will receive when they send
you an E-mail message. This message needs to have all the relevant
headers, then a blank line, then the actual message. For example:
From: john1234@bestweb.net
(John Smith)
Subject: I am gone
Precedence: Bulk
Hello. I am on vacation this week.
I will be returning on May 4 and will respond to your E-mail
then.
Thanks,
John
It is important that the
first line of the file is a "From" line.
3. Type the command:
vacation -i
This sets up a database file that
the vacation program needs to work correctly.
4. Now edit your .forward file
using pico or another text editor. Your forward file needs a
line like this:
\username, "|/usr/bin/vacation
-r7 username"
(Replacing "username"
with your BestWeb username).
This will tell our mail system
to make two copies of incoming mail messages. One is stored
in your mailbox, and one is processed by the vacation program.
Under this setup, the vacation
program sends a response to people that E-mail you only once
every seven days. This means that if someone were to E-mail
you on Monday and Tuesday, they would receive a response only
on Monday. If they were, however, to send another message on
the subsequent Monday, they would receive another response.
The number of days between responses is determined by the number
after the "-r" in the .forward file. If you set the
number to 0, the vacation program will send a message in response
to every E-mail you receive, but this is not recommended as
it can cause mail loops. If you set the number to "infinite"
the program will only ever send one message per E-mail address.
Note: the vacation program automatically
tries to avoid sending responses to mailing lists, MAILER-DAEMONS
and other types of addresses that you probably don't want to
automatically respond to.
How can I filter incoming messages as they arrive on your
server?
Use procmail. Unfortunately,
procmail can be a bit tricky to use. Try using this command
in your UNIX shell: man procmail to learn more about
procmail.
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