Is your DSL service intermittent or is there slow throughput?
Make sure that the modem or router is connected properly to the DSL line and computer.
The telephone line must go directly form the wall jack to the modem or router with nothing in between.
There should be no filter between the jack and DSL equipment.
The telephone line must be the one that has been provisioned for DSL.
If the telephone line is over six feet in length, try a shorter one to see if it improves the situation.
If service is still not improved, make sure that filters are properly installed on all telephony devices
(telephones, faxes, answering machines) other than the modem or router.
If service is still not improved and your DSL equipment is on top of the computer, enclosed in a warm
location, or directly on carpet, move it to a different location.
If service is still not improved and you are running firewall software or hardware, disable it and see
if the service improves. If the service improves reinstall the firewall software or check the firewall
hardware.
If service is still not improved, check for radio frequency interference caused by household lighting
(dimmer switches, halogen lights). DSL equipment can be sensitive to radio frequency interference caused by
dimmer switches and by some lamps such as halogen lamps.
If service is still not improved, remove all telephony devices, except for the DSL equipment. Unplug all
phones, faxes, and answering machines. If service is improved, plug the devices back in one at a time to
determine which one is interfering with the DSL signal. If a 1GIGA phone is too close to the modem or router,
it will interfere with DSL.
If service is still not improved, call BestWeb at 914-271-4500 or 877-777-BWEB.
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